Maintenance Services in Europe

Comec Europe believe it’s not about getting it right all the time, it’s how you deal with it when it goes wrong.  So when equipment fails, you need to be sure that your maintenance provider will respond to the level you require.

It’s not only good service, it makes outstanding economic sense.  That’s why Comec leads the field in ‘best fit’ telecommunications solutions.

Comec Europe has 3 levels of maintenance available to their clients within the EU and Europe.  So your clients only pay for the level of service they require, and no more.

We don’t have in-house maintenance services locally based in each country, but use local maintenance services accredited by us.  The management of all service contracts and fault reporting remains with Comec.

	Silver	Gold	Platinum
Free Remote Programming	•	•	•
Remote Diagnostics	•	•	•
Hardware Replacement	•	•	•
Software Replacement	•	•	•
Labour Included	•	•	•
Remote Alarming to NOC		•	•
24 Hour Helpdesk			•
24 Hour Technician Call Out			•
Annual Service Visit			•
Fault Response (hrs)	4	2	1
On Site Engineer (hrs)	8	6	4